All wines are quoted per 75cl bottle (unless otherwise stated). Prices
include UK duty and UK Value Added Tax (VAT) applicable at the time of
payment. All goods are offered subject to availability. Prices are
correct at time of publication. Errors and omissions are excepted.
Hailsham Cellars does not debit your account until day of dispatch,
exceptions are when being delivered direct by agent or pre-release sales
to secure your stock.
Payment is be made using RomanCart Secure Service, see Order Process
We accept, Visa / MasterCard /
American Express / Switch / Maestro / Solo
If preferred, credit card details can
be given over the telephone
We can accept payment by cheque and
bank transfer but we reserve the right to withhold
dispatch until the funds are cleared.
Accounts can be set up for corporate / wholesale customers
3. UK - Delivery Charges and Time
The following delivery charge apply:
£7.50 if less than £180.00 per delivery address to
Mainland UK normal delivery, and will be delivered next day
(Monday - Friday excluding Bank Holidays) providing the order is
received by 1:00 pm UK time and stock is available.
ORDERS OVER 36 bottles may
incur additional delivery charges and will be quoted before dispatching
Orders received after 1:00pm UK time will be DISPATCHED on the following
working day and delivered as above.
Deliveries will be made during OFFICE HOURS ON WEEK-DAYS.
We do not guarantee the time of day for standard deliveries. However,
you can select the following at extra cost. Orders £180.00 + will have a
|Before 09:30 at £22.00
/ £14.50 if order over £180.00
|Before 12:00 at £15.00
£7.50 if order over £180.00
SATURDAY DELIVERY is £22.00 /
delivery should be made before 12:00
Delivery charge to NORTHERN IRELAND, SCOTTISH ISLANDS
& ISLE OF MAN is £17.00 / £9.50
if order over £180.00
CHANNEL ISLANDS is £55.00,
£48.00 if order is over £180.00
select required delivery option in order process
SPECIAL DELIVERY INSTRUCTIONS - you may leave special delivery instructions (e.g.
leave in garage or neighbour etc.) and we will pass these instructions to our
carriers, however, neither we nor the carriers will accept
responsibility should the wines be lost, stolen, or damaged as a result.
4. World - Delivery
Hailsham Cellars delivers worldwide. Please select Worldwide
delivery option in order process and we will quote
Please note most USA states will not
except alcohol if you do not hold a current liquor import license and
could be destroyed on arrival.
Please check with your local authorities before ordering. Delivery will
be at your own risk.
5. Returns / Guarantees / Cancellation
We will provide a full refund for any wines that are deemed to be out of
condition. We may require these wines to be returned to us and will
ensure that all costs are credited.
Please check your delivery for any discrepancies, these must be reported
within 30 days.
Any breakages will be replaced free of charge, providing the carrier has
been informed at the time of delivery and we must be advised of breakages
or shortages within three days of the delivery date.
Cancellation - You have the right to cancel your order, for any reason,
within 7 working days from the day you receive the goods. You will
however have to pay the cost of returning the goods to us. We will
refund the balance of your money within 30 days of any cancellation.
6. Order Process
The basket and payment details are
taken securely via RomanCart. For more information follow link below
7. Order confirmation
When an order is placed, a confirmation of the order will be emailed
back to you shortly afterward.
Please note, our confirmation email is AUTOMATICALLY GENERATED. Please
check your 'spam folder' as occasionally, certain servers filter it out
as 'spam' and ban it. If you do not receive a confirmation email, please
inform us and we will send one manually.
8. Vintages and Availability
Hailsham Cellars will always try to ensure that wines are of the vintages
quoted on our list. However if one vintage becomes exhausted, the next
available vintage will replace it. We will contact you and
inform you of the change for your approval
Approximately 85% of products are in
stock at any time, if a particular product ordered is out of stock and
not expected in within 5 working days you will be
advised as to when the goods are likely to be despatched. An alternative
product may be offered and we will inform you for your
9. Security policy
All personal details will be kept strictly private and confidential and
will not be shared with any other party.
We take great care to ensure that our own computer systems are protected
by up to date firewalls and anti-virus programs.
Our site uses "cookies" to store information about your use on our
website. We store this information for your convenience and to save time
on any future visits. If you do not wish our site to store information
in this way, please set your browser software to block "cookies"
We collect information about you in order to:-
- process online orders
- provide our couriers with delivery name, address &
Hailsham Cellars do not pass on any personal details to other third
11. Title & Risk
Ownership of the goods shall not pass to the Buyer until they are fully
paid for but the risk in the Goods shall be borne by the Buyer from the
date of the delivery by the Seller or it's agent to the buyer.
High Street, Hailsham, East Sussex. BN27 1AL U.K.
Tel: +44 (0)1323 441212
/ 846238 Fax: +44 (0)1323 840458
1996-2012, Hailsham Cellars.